Refund Policy
1. REFUND ELIGIBILITY
1.1 We strive to provide exceptional service to our valued customers. However, we understand that circumstances may require you to seek a refund. This policy outlines our refund procedures and conditions.
1.2 Refunds may be requested under the following circumstances:
Service Cancellation: If you cancel a service in accordance with our cancellation policy (as detailed in our Terms and Conditions), you may be eligible for a refund.
Unsatisfactory Service: If you are dissatisfied with the service provided and can demonstrate valid reasons for your dissatisfaction.
2. Refund Process
2.1 To initiate a refund request, please contact our customer support team at info@frazebali.com. You will be required to provide the following information:
Your full name and contact details.
A detailed description of the reason for the refund request.
Supporting documentation, if applicable.
2.2 Refund requests must be made within 24 hours from the date of the service.
2.3 Once we receive your refund request, our team will review the information provided and assess the eligibility of your request.
3. Refund Approval
3.1 We will notify you of the approval or rejection of your refund request within 3-5 days of receiving your request. If approved, the refund will be processed as follows:
For payments made by credit card, the refund will be credited back to the original card used for payment.
For payments made by other methods, refunds will be issued using the most suitable payment method.
3.2 Please note that it may take additional time for your bank or financial institution to process the refund.
4. Refund Denial
4.1 We reserve the right to deny refund requests in the following situations:
Failure to comply with our cancellation policy.
Refund requests made after the specified time frame.
Failure to provide necessary supporting documentation.
If the service has been substantially delivered and no valid reason for dissatisfaction is demonstrated.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at info@frazebali.com.
6. Amendments
We reserve the right to update or modify this refund policy as needed. Any changes will be posted on our website and will take effect immediately.