Terms and Conditions
1. Reservation and Payment:
Reservations for the services must be made at least 24 hours in advance.
Payment can be made via credit card or other accepted payment methods.
Payment have to be settled in advance.
2. Cancellation and Refunds:
Cancellations made at least 24 hours before the scheduled service time will receive a full refund, minus the bank admin fee.
Cancellations made within 24 hours of the service time will not be eligible for a refund.
3. Service Inclusions:
The VIP Airport service includes expedited security screening, dedicated immigration assistance, and baggage handling.
Guests will be escorted to and from the aircraft, or to their connecting flights and drivers if applicable.
4. Service Limitations:
The Airport service is available at Bali Airport and is subject to availability.
5. Responsibilities:
Guests must comply with airport security and immigration rules and regulations.
Frazé Bali is responsible for ensuring a smooth and expedited transit experience.
6. Timeliness:
Guests must inform time of arrival at the airport (for departure) before the scheduled service time.
Frazé Bali will not be held responsible for delays caused by passenger tardiness.
7. Liabilities:
Frazé Bali is not liable for missed flights, delays, or cancellations due to factors beyond their control, such as weather conditions, airport closures, or security alerts.
Guests are responsible for any additional costs incurred as a result of missed flights or connections.
8. Privacy and Data:
Guests' personal information is collected for the sole purpose of providing the VIP Fast Track service and will be handled in accordance with applicable data protection laws.
9. Changes to Terms:
Frazé Bali reserves the right to modify these terms and conditions with or without prior notice.
Guests will be subject to the terms in effect at the time of their reservation.
10. Complaints and Disputes:
Any complaints or disputes should be reported to the service provider's customer service within 24 hours of the service date.
Frazé Bali will make every effort to address and resolve passenger concerns in a timely manner.
By making a reservation for the services, you acknowledge that you have read, understood, and agreed to these terms and conditions.