We aim to communicate service details, prices, and arrangements clearly before a booking is confirmed. Please read the terms below and contact us if you need clarification before payment.
Before confirmation
Enquiries and quotes do not constitute a confirmed booking. Availability, service inclusions, and payment arrangements should be confirmed in writing.
Cancellations and changes
Cancellation, rescheduling, and refund eligibility may depend on the service booked, timing, and any third-party costs already incurred. The specific conditions applicable to your booking should be provided and agreed before payment.
Supplier and authority decisions
Third-party services, transport providers, or government visa decisions may be outside our control. Any refund or fee relating to third-party costs will be assessed according to the terms disclosed for that service and applicable law.
Requesting a refund
Email info@frazebali.com with your name, booking details, and reason for the request. We will review the circumstances and respond.
This policy should be aligned with the final booking and payment terms before publication.