These terms apply to enquiries and services arranged through Frazé Bali. By proceeding with a booking, you should review and agree to the specific service details and conditions supplied for that booking.
Enquiries and bookings
Submitting an enquiry does not guarantee availability or confirm a booking. A booking is confirmed only when the service, date, price, inclusions, and payment arrangements have been confirmed.
Customer information
You are responsible for providing accurate travel, contact, flight, passenger, and document information and for promptly notifying us of changes.
Visa assistance
Visa assistance is administrative guidance only and does not guarantee eligibility, approval, or entry into Indonesia. Decisions are made by the relevant government authorities. Travellers are responsible for checking current requirements and ensuring their documents are valid.
Transport and third-party services
Where a service involves a third-party provider, availability and performance may depend on that provider. Relevant details and limitations should be confirmed before booking.
Changes and cancellations
Any applicable change, cancellation, and refund conditions will be communicated as part of the booking terms. Please refer to our Refund Policy.
Liability and applicable law
Nothing in these terms is intended to exclude rights that cannot be excluded under applicable law. The final terms should be reviewed by a qualified professional to ensure they reflect the services offered and relevant Indonesian law.
Contact
For questions, email info@frazebali.com.